Shipping:

We offer a variety of shipping options to ensure your order reaches you as quickly and conveniently as possible. Shipping charges are calculated based on the weight and destination of your order, and you can select your preferred shipping method during checkout. We aim to process and ship your order within [X] business days. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that delivery times may vary depending on your location and the shipping service selected. If your order is lost or damaged in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your items promptly.

Claims:

At Coastal Threads, we want you to be satisfied with your order. If for any reason you are not happy with your order, you may contact us with your concern within 24 hours of receipt of your order. To initiate a claim, please contact our customer service team using our contact form. Once we receive your request to review the item(s), we will inspect it and notify you about the status of the situation. If your claim is approved, we may offer a credit, store credit or partial refund. If you have any questions or need assistance with a claim, our customer service team is here to help. Please note that shipping costs for claims are the responsibility of the customer unless the return is due to our error or the item is defective.

Exchange Policy:

There are no exchanges on custom imprinted goods.

Contact Us:

If you have any questions or concerns about our shipping and return policies, or if you need assistance with your order, please do not hesitate to contact our customer service team using our contact form. We are here to help and ensure your ordering experience is as smooth as possible.

Thank you for choosing Coastal Threads!